What should I do if my child's Chromebook isn't working or is broken?

If your student's Chromebook is not working, please have your student bring the Chromebook to the building IT support for help to exchange the Chromebook. Additionally, most teachers have classroom loaner Chromebooks available.

CASH Vu Huyhn

CAIHS Edwin Rodriguez

Scott/North Brandywine Jennifer Lally

Is device insurance available?

School-issued devices are an important tool for learning, and while we strive to take great care of them, accidents can happen. Device insurance provides peace of mind and financial protection by covering repair or replacement costs due to unforeseen circumstances. The district is no longer implementing a TIF(technology insurance fee) payable to the district but you may purchase insurance on our own.

What computer insurance covers:

A stand-alone computer insurance policy through Progressive includes coverage for perils (laptop theft, vandalism, fire damage, and more) and unexpected accidents such as:

• Water damage (including liquid spills and submersion)

• Damage from dropping or stepping on your laptop

• Power surges due to lightning

Laptop insurance doesn't cover everything. Some exclusions are:

• Computer viruses

• Wear and tear or corrosion

• Software issues

• Blatant neglect

All policies and claims are the sole ownership of the Parents and Guardians.

Complete details here,

My child has intentionally damaged a district device. What do I do now?

Please report the damage to the building principal. This is a violation of the code of conduct. Chromebook issues to students are property of the school district and should be treated as such, Families are financially responsible for intentional damage to district devices. In some cases, this can be over $300. Payments, even partial, can be made online at Revtrak

Our Chromebook charger isn't working anymore. What should we do?

The district will replace faulty or broken chargers only when the broken chargers are turned in. Please bring the broken charger to your building technology support and IT can exchange them. If the charger is intentionally broken, the family would need to replace them at their own cost.

We lost the charger for the Chromebook. What should we do?

The district cannot replace lost chargers, but replacements are available on Amazon.

We do not have internet at home. Can anyone help?

Verizon Forward provides qualifying customers with Verizon Home Internet services at a discounted price. If you participate in certain Federal Assistance programs such as SNAP, you may qualify for the Verizon Forward discount. Questions? For 5G Home and LTE Home, call 1-800-922-0204. For Fios Home Internet, call 1-800-Verizon. Additionally, the district has some hotspots available if you qualify. Please reach out to your guidance counselors or district liaisons to see if this is an option.