Accessing Outlook/Student Emails 

1. Go to www.outlook.com and click Sign in 
2. Sign in with “Studentid”@casdschools.org (ex. 1000000@casdschools.org) and the same password you use to log into your Chromebook.
3. You may run into it asking you to sign in twice. This is normal.  

How to Change Your Password 

1. Once you complete the steps above. In Outlook, go to the top right corner and click where your initials in a circle are. A drop-down menu will appear and click “My Account”. 
2. On the left-hand side, you will see the option “Security & privacy”, please click on this. 
3. In the top middle of the page you will see “Password-Change your password”. This is where you will be able to change your password. You will need to know your old password.  

Here are a few suggestions if you can’t get Zoom to work:

Make sure the Zoom app is updated

Zoom releases Chrome OS updates that regularly address bugs and may fix the problem that you’re having.

Here's a Video on how to update Zoom.

For repeat Zoom sessions, there is something else you can try: Download the Zoom app, and have the student manually enter the Zoom Room number to join a session instead of clicking on the invite link. Manually entering the Room number tends to bypass Family Link’s issues with the process.

If it is an audio problem where you can hear them, but they cannot hear you and they are reporting that you are choppy or faint,  this may be caused by a known bug issue. It's being worked on and many users have reported it.  Try using a headset mic or usb headphones.

This is a problem when your speakers are working fine, but no one can hear you speak — or all they hear is static — during conference calls and other situations.

This is a known problem in 2020, and it appears to be related to a Chrome bug that affects how the hardware interacts with popular web-conferencing apps (such as Zoom). Chrome is working on a fix for this. Try resetting your Chromebook and make sure that Chrome OS is fully updated. If that doesn't help try using a headset mic or usb headphones  That seems to be a work around until the bug is fixed.

First, check for any obvious but sometimes unnoticed issues, like headphones you need to disconnect before playing sound through the speakers. If you are using an audio device like external speakers, make sure they’re working properly.

If the problem seems to be on the Chromebook, do the following:

Step 1: Click the System Clock located in the bottom-right corner.

Step 2: Adjust the Volume Slider displayed on the pop-up menu. Make sure the volume is turned up high enough to hear.

You can also try to change the sound input or output:

Step 1: Click the System Clock located in the bottom-right corner.

Step 2: Click the Arrow icon displayed next to the Volume Slider on the pop-up menu.

Step 3: On the following pop-up menu, make sure you have the correct audio device set as your output.

If that does not work, you’ll need to reset your Chromebook following the steps outlined above.

Check the System Clock to make sure that the Wi-Fi icon is full. If it appears empty (hollow), your Wi-Fi is switched off. Here’s the fix:

Step 1: Click the System Clock located in the bottom-right corner.

Step 2: Click the Wi-Fi icon again in the pop-up menu.

Step 3: The Wi-Fi toggle should turn blue as your Chromebook connects to the local network. You’ll also see a list of available networks.

If you are a CASD student, you should have access to a T-Mobile Hot Spot.  Make sure your Hot Spot is fully charged and turned on, then try connecting to that device.

Old wireless networks may not work with your Chromebook. This is unusual, but if your router is several years old, you may want to try a different network to see if you get a better connection. If it does, it’s time for a router upgrade.

When in doubt, you can also restart your Chromebook. Here’s how:

Step 1: Press and hold the Power button.

Step 2: The screen dims, and a pop-up appears. Click the Power Off button.

Step 3: Press your Chromebook’s Power button to restart.

Check your wireless connection to see if the reboot worked.

When browsing the web and your Chromebook crashes for no reason, your best solution is to turn off your Chromebook. Let it remain off for a moment (this clears the memory) and then restart.

If that fails, a web page you frequent could be the problem. Extensions or apps can also cause crashes, requiring their removal. Here’s how to remove a Chromebook app:

Step 1: Click the Launcher button located in the bottom-left corner.

Step 2: Click the Up Arrow icon to expand your app tray.

Step 3: Right-click on the app you think is problematic and select Uninstall (or Remove from Chrome) on the pop-up menu.

Here’s how to remove an extension:

Step 1: Open the Chrome browser.

Step 2: Click the three-dot More icon located in the top-right corner.

Step 3: Select the More Tools option on the drop-down list.

Step 4: Select Extensions on the roll-out menu.

Step 5: Click the Remove button on each extension card that you want to delete. If you merely want to temporarily disable the extension, click the Toggle instead. Blue is “on” and gray is “off.”

If Chrome cannot properly load a web page, it presents an odd, “Aw snap!” error. If you continuously encounter this error, something is wrong with your OS or settings. One of the easiest and most effective solutions is to close unnecessary browser tabs and windows.

If closing a few tabs finally allow you to open a new one, then system memory is your issue. Chromebooks typically have low memory capacities due to their web-based roots. Moreover, Chrome tabs can consume that finite space. Put the two together, and you’re forced to regulate tab use.

Failing extensions can also be a problem. To solve that, follow these steps to disable or remove them:

Step 1: Open the Chrome browser.

Step 2: Click the three-dot More icon located in the top-right corner.

Step 3: Select the More Tools option on the drop-down list.

Step 4: Select Extensions on the roll-out menu.

Step 5: Click the Remove button on each extension card that you want to delete. If you merely want to temporarily disable the extension, click the Toggle instead. Blue is “on” and gray is “off.”

In the event that all else fails, check your internet connection, clear your browser cache, or try opening a web page in an incognito window.

This may be a battery issue, but you also can’t rule out the Chromebook’s connection to a power outlet.

Give it time to charge

If the Chromebook was completely dead, you just plugged it in, and now it won’t turn on, don’t panic. It may remain unavailable for a while. Give it a good 30 minutes before attempting to boot the device again.

Charge on a different circuit

If it’s not charging while connected to a power outlet, try another nearby outlet and see if that resolves the issue. If not, take it to another room far, far away to try a different outlet. If it suddenly starts charging, there may be too much electrical noise on a specific circuit. Try unplugging appliances on the troublesome circuit to see if they were causing issues with the Chromebook’s charger.

Check the charger

Is it damaged? Can you see the internal wires? Are the USB connector or the charger prongs bent? If so, a new power adapter is in order.

Perform a hard reset

Use this method before moving on to the next option, which requires removing the battery.

Step 1: Turn the Chromebook off.

Step 2: Press and hold the Refresh button and then tap the Power button.

Step 3: Once the Chromebook boots, release the Refresh button.

Remove the battery

This method is only available for specific models listed here.

Step 1: Unplug the power adapter.

Step 2: Remove the battery.

Step 3: Press the Power button for 30 seconds. This supposedly discharges anything still lurking on the motherboard.

Step 4: Replace the battery, plug in the power adapter, and wait 30 minutes.

Here are three things you can do:

Start with the basics

Did your battery just die? Did your Chromebook unexpectedly crash, and it needs to be turned on again? Did you accidentally lower the screen brightness all the way down? These are all easy fixes that could clear up the issue.

If your Chromebook feels sluggish, your best bet is to just restart and see if the performance issue clears. To do that, press and hold the Power button and select Power Off in the pop-up window. Press the Power button again to turn the Chromebook back on.

If that doesn’t work, check for a system update — sometimes Google needs to fix things on the software side. In most cases, a Chromebook should automatically check for updates and install the latest when it’s connected to a wireless network. It will then ask you to restart to complete the update.

However, you can manually check by performing the following:

Step 1: Click the System Clock located in the bottom-right corner.

Step 2: Click the Gear icon located on the pop-up menu. This takes you to Settings.

Step 3: Click About Chrome OS listed on the left.

Step 4: Click the Check for Updates button. This checks for the latest version and installs the update if available.

Step 5: If your Chromebook updated, click the Restart button to complete.

Assuming you have the web address right, this error is often caused by cookie or proxy issues. On the cookie front, it’s probably time to delete them all. Be sure to save your online passwords before deleting data:

Step 1: Open Chrome and click the three-dot More button located in the top-right corner.

Step 2: Highlight the More Tools option on the drop-down list.

Step 3: Select Clear Browsing Data on the following roll-out menu. Alternatively, press the Ctrl + Shift + Backspace buttons to reach this setting.

Step 4: A pop-up window appears on your screen. The Basic tab provides three options, while Advanced extends the list to five. Select the data you want to delete and click the Clear Data button.

Here's what may be happening: You need Google Cloud Print to successfully print. It’s likely not a problem with your Chromebook. Rather, cloud-ready printers are often hit or miss, so your existing printer may be the issue. Buying a cloud-ready printer offers the best results, but read the fine print to ensure you’re getting what you expect.

If you are stuck using an old, less-compatible printer, Google does have a somewhat awkward workaround. If you sign into the same Google account on another computer (not a Chromebook), you can create a wireless connection with Google Cloud Print. Then, you can use your Chromebook (with the same Google account) to print. With this method, you’re sending an image or document through the cloud. It’s not ideal, but it allows you to reach the printer via the cloud instead of connecting directly.

The challenge with this clunky workaround is that you need a secondary device that’s not a Chromebook. For someone without a backup PC, it will be time to upgrade to a printer compatible with your new setup.

We strive to give you the best possible solutions to your Chromebook issues.  Here's a link to another very useful resource for Self Help with your Google Chromebook. 

Guides to Fixing Chromebook Problems

If you need additional help or cannot find a solution to your problem using our self help method, please email us at ITHelpdesk@casdschools.org.  This will open a ticket in our system and will alert our team that you are having issues.  Make sure you give us as much information as possible so we can provide you with the best solutions to your issues.

Important: Starting September 27, Zoom will require that all meetings have a Passcode or a Waiting Room enabled for accounts with a single licensed user, Pro accounts with 2 or more licenses, and Business accounts with 10-100 licenses. For further information, please reference our Frequently Asked Questions.